Right of Withdrawal for Consumers

  1. ´╗┐Insofar as you are a natural person and enter into contracts for the supply of goods or the provision of services for purposes which cannot mainly be attributed to either your commercial or self-employed professional activity (= a consumer in terms of Section 13 of the German Civil Code - BGB), you are entitled to a statutory right of withdrawal described in more detail below.
  2. If, on the other hand, you are an entrepreneur within the meaning of Section 14 BGB and exercise your commercial or self-employed activity upon conclusion of the contract, there is no such right of withdrawal.
  3. Instructions on Withdrawal
    Instructions on Withdrawal

    Right of withdrawal
    You have the right to withdraw from this contract within 14 days without giving any reason.

    The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    To exercise the right of withdrawal, you must inform us

    Nitrokey GmbH
    CEO: Jan Suhr
    Rheinstr. 10 C
    14513 Teltow

    of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    Effects of withdrawal
    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. Please ship the goods in an adequate air cushion envelope and not in an ordinary letter envelope.
    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  4. Model Withdrawal Form

    Model Withdrawal Form

    (complete and return this form only if you wish to withdraw from the contract)
    – To Nitrokey GmbH, Rheinstr. 10 C, 14513 Teltow, Germany,
    – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
    – Ordered on (*)/received on (*),
    – Name of consumer(s),
    – Address of consumer(s),
    – Signature of consumer(s) (only if this form is notified on paper),
    – Date
    (*) Delete as appropriate.


Status: 11.10.2019