Letter and Registered Mail:
Parcel:
Nitrokey GmbH has a heterogeneous customer base consisting of private and business customers from Germany, the EU and non-European countries. In addition, international shipments are always associated with greater effort and higher costs for us (e.g. customs export declarations, warranty cases, returns). Through our pricing we try to create a fair balance between our expenses, German and international customers, private and business customers. For this reason, the gross price (incl. VAT) for German customers corresponds to the net price (excl. VAT) for all non-European customers. This approach has been verified under tax law and is legally sound.
At the time of ordering, our system takes the exchange rate from blockchain.info and adds 10% on top of it. The 10% are for our handling fees (exchanging Bitcoins back to Euro) and for the risk implicated by floating exchange rate. Consequently this fee is not refunded in case of an order revocation.
To return a goods (e.g. Nitrokey):